Privacy Policy

Effective Date: 1 April 2026

The Noodle Factory (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data in accordance with the Singapore Personal Data Protection Act (PDPA).

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or interact with us.

1. Information We Collect

We may collect personal information such as:

  • Name

  • Contact number

  • Email address

  • Company name (if applicable)

  • Delivery or billing address

  • Any other information you provide via forms or enquiries

We may also collect non-personal data such as browser type, IP address, and website usage data for analytics purposes.

2. How We Use Your Information

Your information may be used for the following purposes:

  • To respond to enquiries or customer requests

  • To process orders and deliveries

  • To provide customer support

  • To improve our products, services, and website experience

  • To send updates, promotions, or marketing communications (only if you have consented)

  • To comply with legal and regulatory requirements

3. Disclosure of Information

We do not sell or rent your personal data. However, we may disclose your information to:

  • Service providers (such as delivery partners or IT service providers)

  • Business partners where necessary to fulfil your requests

  • Regulatory authorities, if required by law

All third parties are required to protect your personal data in accordance with applicable laws.

4. Protection of Personal Data

We implement reasonable security measures to protect your personal data against unauthorised access, collection, use, disclosure, or similar risks.

However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

5. Retention of Data

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

6. Your Rights

You have the right to:

  • Request access to your personal data

  • Request correction of your personal data

  • Withdraw consent for the use of your data (subject to legal or contractual restrictions)

To do so, please contact us using the details below.

7. Cookies and Website Tracking

Our website may use cookies to enhance your browsing experience and analyse website traffic.

You can choose to disable cookies through your browser settings, although this may affect website functionality.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us:

The Noodle Factory

Email: karen@hiapgiapfood.com.sg

Phone: 6280 0361